Outbound Sales test answers of 2016.

In this post you can find Complete and recently updated Correct Question and answers of Outbound Sales. All Answers updated regularly with new questions. Upwork Outbound Sales test answers of 2016.

• Python
• PHP
• CSS
• android
• html5
• SEO
• Javascript
• Adobe Photoshop
• Wordpress
• Perl
• Joomla
• Twitter Bootstrap
• EX4
• Magento
• Ruby on Rails
• jQuery
• Drupal
• C Programming
• C++
• C#
• SQL
• Node.js
• Django
• CCNA

Question:* What does CRM stand for?

Answer: • Customer Relationship Management

Question:* What is a common cause of a "sales trap"?

Answer: • Mismatched Marketing and Sales alignment

Question:* What is the definition of "the Recency Effect"?

Answer: • As time passes, people tend to recall the last thing they’ve seen/read

Question:* What is the definition of "Primacy Effect"?

Answer: • People tend to remember the first things they hear/read

Question:* Generally, you can think of _______ as the strategy and ______ as the execution.

Answer: • marketing; sales

Question:* The process of helping a customer reach their strategic goals is what type of selling?

Answer: • Consultative

Question:* When qualifying a prospect, what are the most effective types of questions to ask?

Answer: • Open-ended and probing

Question:* _____ a lead is the process of making sure a lead is a viable candidate.

Answer: • Qualifying

Question:* Which of the following is a soft bounce?

Answer: • The failed delivery of an email due to a temporary issue, like a full mailbox or an unavailable server

Question:* Which of the following communication skills is, in general, the most important for sales people to develop?

Answer: • Listening

Question:* When qualifying your prospect, how can you test to determine how engaged he/she is with you?

Answer: • (All of these)

Question:* _______ selling is a methodology that focuses on solving a customer's pains or needs.

Answer: • Solution

Question:* When first engaging with a prospect, it is best to use _______ questions.

Answer: • open-ended

Question:* True or false? You should never follow up a cold email with a phone call.

Answer: • False

Question:* The percentage of emails that actually make it into a recipient's inbox is called _____.

Answer: • delivery rate

Question:* The process of calling potential clients without an introduction is called _________.

Answer: • cold calling

Question:* True or false? When making a sales call you should always do most of the talking.

Answer: • False

Question:* What is upselling?

Answer: • Selling a customer premium upgrades

Question:* Which of the following is a hard bounce?

Answer: • The failed delivery of an email due to a permanent reason like a non-existent, invalid, or blocked email address

Question:* Which of the following is MOST effective for a buyer with an analytical personality type?

Answer: • Detailed explanations

Question:* Telling a customer that prices will increase in the coming week is a __________.

Answer: • time-driven close

Question:* What do you call the pre-sales activity of identifying potential customers and their willingness to pay?

Answer: • Prospecting

Question:* What is the key point to emphasize when recommending a product to a prospect?

Answer: • How the product solves his/her pain points

Question:* Providing the best possible customer service and building customer loyalty are traits of what type of selling?

Answer: • Relationship

Question:* The first step of sales is to __________.

Answer: • understand customer needs

Question:* What is the best time to call the customer’s home?

Answer: • Do not call a customer's home before 8:00 AM or after 9:00 PM, unless they've given you permission to do so.

Question:* When making phone calls you should:

Answer: • All of these

Question:* To build a sustainable business, which of the following should a salesperson invest the most efforts in?

Answer: • Establishing a long-term relationship with the customer

Question:* What does the 80-20 rule indicate?

Answer: • That salesperson should spend 80% of his time with 20% of the most qualified prospects

Question:* The more often you call a client, eventually the incremental value is worth less than the costs of making the calls. This is an example of ________ .

Answer: • The Law of Diminishing Returns

Question:* ______ is the process of acquiring information to ensure that clients will benefit from a product.

Answer: • Prospecting

Question:* In the customer problem identification process, what is the next best step once a pain point is revealed?

Answer: • Quantify the pain

Question:* True or false? There is no need for the marketing and the sales department to communicate.

Answer: • False

Question:* When making phone calls you should:

Answer: • Identify the purpose of your call and plan what you have to say

Question:* What is a commission?

Answer: • A percentage of a sale that goes to the sales representative

Question:* What is the main benefit of qualifying questions during the sales process?

Answer: • Discover the customer's pain points

Question:* Which of the following is not an example of Outbound Selling?

Answer: • Blogging

Question:* Who enforces the National Do Not Call Registry?

Answer: • Federal Trade Commission

Question:* Are oral agreements legally binding?

Answer: • Sometimes

Question:* True or false? A sale contract is only official when it is written in document form.

Answer: • False

Question:* Telemarketing is a form of ______ sales.

Answer: • inside

Question:* Solution selling is a form of _______ selling.

Answer: • adaptive

Question:* What is one reason open rates are often considered unreliable?

Answer: • An email is only counted as open if a user receives the images in your email

Question:* What are three phases of the product cycle?

Answer: • Growth, maturity, decline

Question:* A buyer that likes to focus on the big picture over details has what type of buyer personality?

Answer: • Expressive

---