Question:* What does CEO stand for?
Answer: • Chief Executive Officer
Question:* Per Diem work is calculated:
Answer: • Daily
Question:* In Outlook, how do you mark an email for follow up?
Answer: • You click on flag icon: red flag
Question:* What does it mean when a job description requests an administrative assistant to have "10 key skills?"
Answer: • Skills with an adding machine or the 10 key pad on a keyboard
Question:* When creating a document that lists upcoming meetings, what is the recommended section at the end of the document to ensure accuracy?
Answer: • The date and author of last update
Question:* How often should exclamation points be used in a business email?
Answer: • sparingly
Question:* How often should exclamation points be used in a business email?
Answer: • sparingly
Question:* In business, what does SLA commonly stand for?
Answer: • Service Level Agreement
Question:* When do you typically date stamp paper documents?
Answer: • After opening incoming mail
Question:* A master travel itinerary does NOT always need to include passport number
Answer: • true
Question:* What would the following notation at the bottom of a letter indicate: "JMN/pjn"?
Answer: • The author's initials are JMN and the typist's initials are PJN
Question:* What is the difference between AR and AP?
Answer: • AR involves monies that are owed to the company, whereas AP involves monies that the company owes.
Question:* When writing a formal letter, what does the "inside address" refer to?
Answer: • The recipient's address
Question:* What is the recommended method for signifying there are attachments to a memo?
Answer: • Refer to the attachments in the memo and add a notation about what is attached below the closing
Question:* In Outlook, which section under Outlook Options would you select to set mail security?
Answer: • Trust Center
Question:* Which form should you obtain from a new contractor before they get paid?
Answer: • W9
Question:* What are the three styles of business writing?
Answer: • Informative, persuasive, and analytical.
Question:* You can automate frequently typed sections (such as standard letter headings and contract language) in a word processor by setting up:
Answer: • Macros
Question:* Which of the following do you NOT need to consider when booking domestic travel?
Answer: • passport number
Question:* Which one of these acronyms does NOT represent a real C-level executive position?
Answer: • CLO
Question:* To establish good financial controls, who should NOT open the bank statements when they come in the mail each month?
Answer: • The same person who writes checks
Question:* Your emails should be:
Answer: • concise and conversational
Question:* Which of the following Personal Information Management (PIM) software packages would be most helpful in scheduling meetings and syncing your calendar with other employee’s calendars?
Answer: • Microsoft Outlook
Question:* One of your co-workers has been sharing confidential information with persons outside the company. If you are unsure of the company rules relating to this, you should
Answer: • refer to the company policy manual.
Question:* True or False? Bulleted lists are frowned upon in memos.
Answer: • False
Question:* When writing an email, what does BCC mean?
Answer: • Blind Carbon Copy
Question:* An informal message, especially one sent between two or more employees of the same company, concerning company business is known as a:
Answer: • Memo
Question:* What does FY2010 stand for?
Answer: • Fiscal Year 2010
Question:* Bcc differs from "Cc" in its:
Answer: • visibilty to other recipients
Question:* When would it be best to use the "Bcc:" feature?
Answer: • When sending one message to a large group of clients
Question:* Use email as a form of communication as much as possible, avoiding face-to-face or voice-to-voice contact.
Answer: • False
Question:* Tangibles are among the five factors customers use to evaluate products or services. What are Tangibles?
Answer: • The company's physical presentation - facilities, equipment, employee appearance, etc.
Question:* If you disagree with your boss' plan for action during a meeting, what is the recommended method for making your opinion known?
Answer: • Wait until the meeting is finished and explain your concerns with your boss privately
Question:* “Please check in with me on this project every other day.” It is Wednesday and you checked in with your supervisor this morning. According to this sentence, when is the next day you should check in with her?
Answer: • Friday
Question:* In an email, what does "NNTR" stand for?
Answer: • No need to respond
Question:* How often should you use an auto-reponse message?
Answer: • sparingly
Question:* True or False? Every firm's fiscal year ends on December 31st.
Answer: • False
Question:* The purpose of using the CC field is to:
Answer: • keep others informed
Question:* A master travel itinerary does not always need to include:
Answer: • passport number
Question:* Which of these are NOT an important factor to consider when analyzing your workstation for the first time?
Answer: • The distance to the bathroom
Question:* Which service would you use to setup direct deposits?
Answer: • Paychex
Question:* If you want to send an Excel spreadsheet in a format that recipients can't manipulate, you could ________.
Answer: • save it as a PDF
Question:* A good email 'Subject' line should:
Answer: • be straight to the point
Question:* If you have to email your boss bad news, which of the following is considered the best way to accomplish that?
Answer: • Use the Sandwich Method and give them some good news followed by the bad news and then conclude with any recent positive results.
Question:* When adding a signature to a letter or e-mail, the order (top to bottom) should be...
Answer: • Name; Position; Company; Address
Question:* In Outlook What would you do if you want to send a particular email to 25 persons at one go and you do not want anyone in those 25 recipients to know who else received the email?
Answer: • Address the email to yourself, and then use Bcc for the other 25 email addresses
Question:* In business, what does TBD commonly stand for?
Answer: • To Be Determined
Question:* What does "COB" mean in the following sentence: I need your status report by COB.
Answer: • Close Of Business
Question:* At some point your boss may ask you to take ______ at a meeting. This task isn't reserved for secretaries only. Any person who attends a meeting may be asked to do this.
Answer: • minutes
Question:* When would be a good opportunity to use the "Cc:" feature?
Answer: • You find a press release that is relevant to everyone in the office
Question:* Correct the following sentence: "There is no way your missing the company's picnic."
Answer: • "There is no way you're missing the company's picnic."
Question:* True or False? You should use the hold button as often as possible when fielding incoming calls.
Answer: • False
Question:* What does the "tab" key do in word processing programs?
Answer: • Indents
Question:* <AR> means:
Answer: • Action Required
Question:* Which is a good policy for effective teamwork in a support environment?
Answer: • Share credit for both successes and failures
Question:* In Outlook, If you send an email and want to get it back because you forgot to put in important information, how do you get it back and send out the right email?
Answer: • Click on Actions: Recall and Replace
Question:* What should you include in the first two lines of an email?
Answer: • The purpose of the email
Question:* Outward correspondence is always printed on:
Answer: • Company letterhead
Question:* True or False? If your superior is conducting activity such as insider trading and is caught by the SEC, you could be liable as well if you handled any of the traded information?
Answer: • True
Question:* When logging a phone message, which of these is NOT a recommended field in the call log?
Answer: • The caller's email address
Question:* Which of the following is not an appropriate font for use in business correspondence?
Answer: • Comic Sans Serif
Question:* What does POC stand for?
Answer: • Point of Contact
Question:* What is the most common definition for the acronym POS?
Answer: • Point of Sale
Question:* What does "subordinate" mean?
Answer: • A person who answers to a superior.
Question:* Which of these are NOT typical tasks of an administrative assistant?
Answer: • Providing technical troubleshooting support
Question:* You need to finish the document latest tomorrow EOB. This means:
Answer: • Tomorrow by the end of business
Question:* In a business letter, if you want to include any attachments to the letter, how would you reference it?
Answer: • Enclosure
Question:* "Be sure to follow up with Michael via phone if he doesn’t return your email by 2 pm tomorrow.” According to this sentence, how should you contact Michael to follow up?
Answer: • Call him
Question:* In a business setting, what does NDA stand for?
Answer: • Non-disclosure agreement
Question:* Which signature is most formal?
Answer: • Sincerely,
Question:* True or False? Email signatures are required to contain a street address.
Answer: • False
Question:* Which of these are NOT typically included in a fax cover sheet?
Answer: • The deadline for reply
Question:* What is a fiscal year?
Answer: • A 12-month accounting period
Question:* What is a fiscal year?
Answer: • A 12-month accounting period
Question:* True or False? By responding to spam emails, employees are actually confirming their company email address as a valid address to spammers.
Answer: • True
Question:* True or Falsle: It is always appropriate to introduce two people over email without checking with each first.
Answer: • False
Question:* Regarding sales, what is the most common meaning of GP in business?
Answer: • Gross Profit
Question:* What does PTO stands for?
Answer: • Paid Time Off
Question:* When receiving a meeting proposal in Outlook, what do you do if you want to accept the meeting, but at another date/time?
Answer: • Use "Decline and propose new time" option, which automatically changes the meeting maker and sends the proposal back for approval
Question:* In Outlook: It is possible to view others' calendars, inboxes & contacts if they allow you to do so.
Answer: • True
Question:* In the business world, R&D stands for...
Answer: • Research & Development
Question:* When booking a meeting you should:
Answer: • use email - it provides a written record and confirmation
Question:* Someone making a comment is doing what?
Answer: • giving an opinion
Question:* When forwarding an email to a co-worker or supervisor via Outlook, what button should be clicked?
Answer: • Forward
Question:* In business, Q3 means:
Answer: • third quarter
Question:* What is the suggested way to begin a business letter in which you do not know who the recipient will be?
Answer: • To Whom It May Concern:
Question:* In the phrase "The documents will be mailed by EOD," what does EOD stand for?
Answer: • End of Day
Question:* True or False: Emoticons and shortcuts for real words are appropriate in business emails.
Answer: • False
Question:* A record of the proceedings of a meeting such as who attended, discussions that took place, action to be taken, and the time the meeting closed is known as:
Answer: • Minutes
Question:* It's 5pm, but there is an office crisis. What should you do?
Answer: • Stay late and do whatever it takes to get the job done
Question:* True or False? When typing up a record of the proceedings of a meeting, you must keep all matters in the order they were discussed at the meeting - even if they differ to your agenda.
Answer: • True
Question:* When adding a signature to a letter or e-mail, the order (top to bottom) should be ______.
Answer: • Name; Position; Company; Address
Question:* If the supervisor on duty gives you a task you do not understand, you should
Answer: • ask your supervisor for further clarification
Question:* If you work for multiple bosses, what is the recommended method for keeping organized?
Answer: • Create separate folders for each individual and keep projects organized accordingly
Question:* What does "Enclosure" mean at the bottom of a letter?
Answer: • The letter included additional documents in the same envelope
Question:* COB stands for?
Answer: • Close of Business
Question:* Which closing phrase is NOT appropriate for a business letter?
Answer: • Forever Yours,
Question:* What do you do when the copier is malfunctioning?
Answer: • Remove power, check toner, check for paper in compartments, replace power, call repair man
Question:* After you read an office memo that is confidential, you should
Answer: • not discuss it with anyone
Question:* A period of 12 months used for accounting purposes is known as a(n) _________ year. This period may or may not coincide with a traditional January-December calendar year.
Answer: • fiscal
Question:* True or False? An administrative assistant who repeats every conversation heard and gossips with other staff members is prized for being friendly and professional
Answer: • False
Question:* What is an EIN?
Answer: • Employer Identification Number
Question:* What does the “ooo” abbreviation mean in business e-mail conversation?
Answer: • Out of office
Question:* What is the common meaning for FIFO in business?
Answer: • First In First Out
Question:* Your boss is expecting a client, but he is too busy. What would you do if the client comes earlier than the scheduled time?
Answer: • You introduce yourself, walk him to the meeting room, offer him something to drink and kindly tell him to wait for a while as your boss is delayed.
Question:* You got an invitation to meet your CHRO. The person you will see is:
Answer: • Chief Human Resources Officer
Question:* What does INC in company name stand for?
Answer: • Incorporated
Question:* In Outlook, Can you manage someone else's calendar if given permission?
Answer: • Yes
Question:* In Outlook, can you add meetings to other people's calendars?
Answer: • Only if they allow you to
Question:* When choosing a font, you should look for something:
Answer: • simple and clean
Question:* True or False? Once you are comfortable working with your boss, it is usually recommended to use phrases like "honey" or "dear" when speaking to them.
Answer: • False
Question:* What is "memo" short for?
Answer: • Memorandum
Question:* What does FYI stand for?
Answer: • For Your Information
Question:* What does CFO stand for?
Answer: • Chief Financial Officer
Question:* What is a good way to start off a letter?
Answer: • To Whom It May Concern
Question:* What computer program is generally used to create spreadsheets?
Answer: • Excel
Question:* What computer program is generally used to create presentations?
Answer: • PowerPoint
Question:* True or false? When using a Gmail account, it is possible to unsend an email.
Answer: • True
Question:* What does a NET-payment term mean
Answer: • Payment following delivery/shipment
Question:* Can Outlook show multiple time zones?
Answer: • Yes, it can display 2 time zones at a time
Question:* True or False? When drafting a letter, "Please let me know if..." is recommended instead of "Please do not hesitate to contact me should you..."
Answer: • True
Question:* What is a management style that is used for breaking down projects into small components?
Answer: • Work breakdown structure
Question:* In Outlook, True or False: Contacts and the Address Book refer to the same function.
Answer: • False
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