Question:* What should you not do in sales writing?
Answer: • Bend the truth
Question:* In order to ensure that your words will be interpreted correctly you need:
Answer: • Appropriate tone
Question:* What does it mean when you write "enc." in a letter?
Answer: • There are additional documents included with the letter.
Question:* Which of these fonts are appropriate to use?
Answer: • Times New Roman and Arial
Question:* Revising letters and documents is unnecessary as it takes too much time and slows the pace of the business project.
Answer: • False
Question:* Which of these are ways of using memoranda?
Answer: • All of these
Question:* In business email communication, it is correct to use such terms as LOL or BTW.
Answer: • False
Question:* In business communications, it is okay to use an abbreviation in the body of the communication if you have spelled out the abbreviation in an earlier place (e.g. People for the Ethical Treatment of Animals (PETA))
Answer: • True
Question:* What should you do before submitting a business draft?
Answer: • Proof-read and make sure it applies to the audience
Question:* What should longer reports and documents include?
Answer: • Executive summary, table of contents, and clearly labelled sections and subsections
Question:* “Clear”, “formal” and “professional” writing means that you should avoid:
Answer: • (All of these choices)
Question:* What is the proper salutation for males?
Answer: • Mr
Question:* What is an appropriate font size?
Answer: • 12 font size
Question:* What should you include in the signature of a business e-mail from your company?
Answer: • Name, company link, phone number and e-mail address
Question:* In a business memorandum the letters RE mean Real Executive
Answer: • False
Question:* What does a letterhead usually consist of?
Answer: • Corporate design, name and address
Question:* When sending a mass e-mail, what should be in your subject line?
Answer: • A descriptive subject
Question:* What is a company's mission statement?
Answer: • A statement of purpose.
Question:* Which of the following is included in a business letter?
Answer: • All of these
Question:* If you are sending a mass e-mail and do not require input from everyone, in which field should you put the majority of names?
Answer: • Cc:
Question:* What does NNTR stand for?
Answer: • No need to respond
Question:* Which of the following sections would you find in a business plan?
Answer: • All of these
Question:* How do you reach clarity in your writing?
Answer: • Concise information
Question:* The recipient's address should go before the salutation.
Answer: • True
Question:* What should you not do with your cover letter?
Answer: • Write more than one page
Question:* When writing a report, more is always better.
Answer: • False
Question:* True or False, it is always appropriate to "reply to all" when answering an e-mail.
Answer: • False
Question:* True or False? The use of emoticons in any business writing is appropriate.
Answer: • False
Question:* Which one of these should you be whilst writing a business letter?
Answer: • Direct
Question:* Should there be one space after a colon or two?
Answer: • One
Question:* What is the correct way to write the date for an American based business letter?
Answer: • September 5, 1999
Question:* Which of the following is an example of an infographic?
Answer: • A pie chart
Question:* Unless specifically requested, you should always use which salutations for females?
Answer: • Ms
Question:* "Irregardless of the facts, he made the right decision." Is this statement grammatically correct?
Answer: • No
Question:* Which is an acceptable way of starting a letter?
Answer: • (all of these answers are correct)
Question:* Which of these are tools when "chunking" your paragraphs?
Answer: • All of these
Question:* What does a good closing in sales writing do?
Answer: • All of these
Question:* As a rule, sentences in business letters should use which voice?
Answer: • Active voice
Question:* What does EOM stand for?
Answer: • End of message
Question:* Which of the following is not a primary document of Business Writing?
Answer: • User Manual
Question:* True or false? An executive summary is often multiple pages long.
Answer: • False
Question:* Entry level job seekers should keep their resume to _________ in length.
Answer: • 1 page
Question:* The use of exhibits is intended for:
Answer: • All of these
Question:* A memo is different than a memorandum.
Answer: • False
Question:* True or False? Memorandums are formal pieces of writing.
Answer: • True
Question:* Which of the following is grammatically INCORRECT?
Answer: • They have alot of customers, except in the southern stores.
Question:* True or False? It is unacceptable to have a paragraph that is only one sentence.
Answer: • False
Question:* It is appropriate to use an abbreviation like ASAP when writing a memo.
Answer: • It depends on the audience.
Question:* When should you spell out numbers?
Answer: • When a number begins a sentence or is ten and below
Question:* You should begin a memo with ________.
Answer: • The context
Question:* When implying a virtual guarantee, which word should you use?
Answer: • Ensure
Question:* What is an inside address?
Answer: • Recipient's address
Question:* Can an "enclosure” go at the top of a letter?
Answer: • Yes, but it's not advisable
Question:* What does HATS stand for?
Answer: • Heading, Access, Typography, Space
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