Question:* It is important to read your email before sending it.
Answer: • True
Question:* How often should exclamation points be used in a business email?
Answer: • sparingly
Question:* When quoting a long email one is replying to, one should:
Answer: • use "[...]" to be concise
Question:* True or false? A business email account falls under the same privacy laws as a personal account.
Answer: • False
Question:* It is necessary for a U.S. based help desk agent to send an email to its British client using the U.K. English spelling.
Answer: • False
Question:* What is the best alternative to sending an image as an attachment?
Answer: • Use an online hosting service
Question:* An email signature should be no longer than:
Answer: • 5 lines
Question:* White space in the body of an email:
Answer: • makes it easier to read
Question:* What does Deliverability mean?
Answer: • The likelihood that an email gets beyond ISP's and spam filters
Question:* When sending very long URLs in an email, which of these should you ideally do?
Answer: • Insert the link into a word or phrase that will let the reader know where the link goes
Question:* True or False? It is unnecessary to scan an attachment through anti-virus software when sending it via email.
Answer: • False
Question:* When forwarding a multi-recipient email, one should remove all of the following information EXCEPT
Answer: • Sender
Question:* Which of the following is NOT a safe way to punctuate after a URL?
Answer: • https://http://smarterer.com/.
Question:* Which of these words or symbols have the possibility of triggering a spam flag?
Answer: • All can be flagged for spam
Question:* Which of the following is an email introduction best practice?
Answer: • follow up to close the loop
Question:* What does NRN mean?
Answer: • No Reply Needed
Question:* When you write an email in capitals what impression does this generally give to the reader?
Answer: • That you are angry over an issue.
Question:* "Bcc" differs from "Cc" in its:
Answer: • visibilty to other recipients
Question:* True or false? The best mode of communication is always email.
Answer: • False
Question:* What is an email signature block?
Answer: • Signature information that is appended at the bottom of an email.
Question:* When addressing someone for the first time via email, it's important to refer to them by their:
Answer: • Honorific and last name
Question:* When sending emails to numerous recipients, how should you send to keep everyone anonymous? a) To b) cc c) bcc
Answer: • c) Blind Copy
Question:* When replying to a group email address i.e. team1@company.com, what is something you should pay attention to?
Answer: • Only respond to the original group email address, making sure no other individual names in the group are copied so duplicates are not received.
Question:* What is the recommended maximum amount of exclamation points in a row?
Answer: • 1 (!)
Question:* What should you not include in email communications?
Answer: • Sensitive Information
Question:* The purpose of using the CC field is to:
Answer: • keep others informed
Question:* Your emails should be:
Answer: • concise and conversational
Question:* If an email does not include a response deadline, it is polite to reply:
Answer: • within 24 to 48 hours
Question:* If colleagues are CCing you on too many "FYI" emails, what is the recommended response?
Answer: • Inform them that you only need to be updated a few times, or when a decision is made
Question:* An email that contains content that is not true is known as a:
Answer: • Hoax
Question:* An <AR> in an email typically denotes what?
Answer: • Action Required
Question:* Which of these are not appropriate types of messages to send by email?
Answer: • Emotional explanations of misunderstood actions
Question:* If your boss wants something by COB, this means _________.
Answer: • Close of business day
Question:* True or False? Recipients who are cc'd are expected to reply.
Answer: • False
Question:* Joke and chain letter emails are:
Answer: • Typically unproductive and not recommended
Question:* Use the "Reply to All" feature when the information is important to _____________.
Answer: • everyone
Question:* How often should you use an auto-reponse message?
Answer: • sparingly
Question:* True or false? You are expected to respond to every email you are Bcc'd on.
Answer: • False
Question:* True or false? You should always respond when your address is in the "Cc:" line.
Answer: • False
Question:* When sending emails what is one feature you should ALWAYS use?
Answer: • Spell Check
Question:* To symbolize aggressive shouting through text, one should:
Answer: • use all capital letters
Question:* True or false? It is inappropriate to use a company email list for personal use.
Answer: • True
Question:* True or False? It is generally best to include as many acronyms as possible in an email to save time.
Answer: • False
Question:* True or False: It is always appropriate to introduce two people over email without checking with each first.
Answer: • False
Question:* Your subject line should:
Answer: • always be consistent with the body of your email
Question:* A good email 'Subject' line should:
Answer: • be straight to the point
Question:* True or False: Emoticons and shortcuts for real words are appropriate in business emails.
Answer: • False
Question:* When adding a signature to a letter or e-mail, the order (top to bottom) should be ______.
Answer: • Name; Position; Company; Address
Question:* When unsure of how to end an email, use:
Answer: • Thanks or Thank You
Question:* True or False? Punctuation is not important when composing email messages.
Answer: • False
Question:* You should click on "Reply all" if you disagree with someone on the address list. True or False?
Answer: • False
Question:* How often should you mark an email as high priority?
Answer: • sparingly
Question:* True or False? It's important for a Subject line to indicate content and purpose.
Answer: • True
Question:* <AR> means:
Answer: • Action Required
Question:* True or False? An email signifying your involvement with an illegal act can be used against you in a court of law.
Answer: • True
Question:* Which folder will an incomplete email reside in?
Answer: • Draft
Question:* When choosing a font, you should look for something:
Answer: • simple and clean
Question:* When should you use "reply all" for sending an email response?
Answer: • Rarely. It should be used only if the reply email applies to all recipients.
Question:* What does "NNTR" stand for?
Answer: • No need to respond
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