Question:* One of the best ways to organize your inbox is with:
Answer: • Folders
Question:* What is a whitelist?
Answer: • A list of pre-authorized email addresses that will be delivered regardless of spam filters
Question:* Emails you keep in case you need the information later are called:
Answer: • Reference emails
Question:* What would you use an email filter for?
Answer: • Both of these
Question:* Joke and chain letter emails are:
Answer: • Typically unproductive and not recommended
Question:* True or False? It is generally best to include as many acronyms as possible in an email to save time.
Answer: • False
Question:* What is the common tool to check the network connectivity?
Answer: • Ping
Question:* If you receive a large number of newsletters that you no longer wish to read, what is the best course of action?
Answer: • Unsubscribe to ensure they don't clutter your inbox anymore
Question:* True or False? By responding to spam emails, employees are actually confirming their company email address as a valid address to spammers.
Answer: • True
Question:* To increase productivity, it is recommended that you should do what with your inbox:
Answer: • Prioritize emails as "very important, somewhat important, and not important," and address them accordingly
Question:* What does archiving an email do?
Answer: • It removes the email from your inbox and saves it in another file
Question:* What does it mean when an email "bounces"?
Answer: • The message failed to reach the recipient
Question:* True or False? When you purchase items or sign up for services online, there is often a check box at the bottom of the page asking if you wish to subscribe to their mailing list.
Answer: • True
Question:* What does FYI stand for?
Answer: • For your information
Question:* Which of these attachment file types should you avoid downloading?
Answer: • .scr
Question:* True or False? Email sent via company email can be monitored, flagged and even used as evidence in court.
Answer: • True
Question:* What does "Bcc:" stand for?
Answer: • Blind Carbon Copy
Question:* What does "NNTR" stand for?
Answer: • No need to respond
Question:* Which of these are the best format for informative subject lines?
Answer: • "I'm rescheduling the 3pm meeting"
Question:* What does EOM stand for?
Answer: • End of message
Question:* Which of these words or symbols have the possibility of triggering a spam flag?
Answer: • All can be flagged for spam
Question:* What is the purpose of icon emotions in email communication?
Answer: • They are meant for fun and entertainment value.
Question:* When would it be best to use the "Bcc:" feature?
Answer: • When sending one message to a large group of clients
Question:* When would be a good opportunity to use the "Cc:" feature?
Answer: • You find a press release that is relevant to everyone in the office
Question:* True or False? If you put an e-mail address in the 'CC' field, the e-mail will be sent to that e-mail address, but the other people who receive the e-mail won't be able to see that the e-mail was sent to that e-mail address.
Answer: • false
Question:* An <AR> in an email typically denotes what?
Answer: • Action Required
Question:* True or False? You are expected to respond to every email you are CC'd in.
Answer: • False
Question:* If your email does not require a confirmation or reply, what is the recommended course of action?
Answer: • State “no need to reply” in the email
Question:* What is an email blast?
Answer: • An email sent to a large number of recipients
Question:* If colleagues are CCing you on too many "FYI" emails, what is the recommended response?
Answer: • Inform them that you only need to be updated a few times, or when a decision is made
Question:* Which of these are not appropriate types of messages to send by email?
Answer: • Emotional explanations of misunderstood actions
Question:* If an email contains information about an event or appointment, it is recommended that you should:
Answer: • Immediately put the information in your calendar
Question:* True or False? Frequent use of the "Reply All" feature will usually result in fewer emails in your inbox over time.
Answer: • False
Question:* If you are emailing a colleague back and forth, what is the recommended course of action after about three or four exchanges?
Answer: • Call the individual and resolve the situation over the phone
Question:* What does RTF stand for?
Answer: • Rich Text Format
Question:* Instead of receiving update emails for every blog you read, you should use:
Answer: • An RSS reader
Question:* What is a moderated list?
Answer: • An email list where every message must be approved by a moderator before it is sent
Question:* True or false? When responding to a blind copy, you should be sure to click "reply all".
Answer: • False
Question:* In the subject line, what does <MSR> typically denote?
Answer: • Monthly status report
Question:* True or False? One word emails typically handle all inquiries and ensure you do not receive any additional followup messages.
Answer: • False
Question:* What is the recommended number of unread emails you should have in your inbox by the end of the day?
Answer: • 0
Question:* True or false? Email is always the best form of communication.
Answer: • False
Question:* When sending very long URLs in an email, which of these should you ideally do?
Answer: • Insert the link into a word or phrase that will let the reader know where the link goes
Question:* If an important email does not include a response deadline, it is recommended to reply to it:
Answer: • Within 24 to 48 hours
Question:* True or false? Company email accounts fall under the same privacy laws as personal email accounts.
Answer: • False
Question:* What is domain throttling?
Answer: • A technique to limit the number of email messages sent to a domain within a certain time-frame
Question:* What does using a Secure Socket Layer encryption protocol accomplish?
Answer: • Ensures that no one can intercept and read your email while it is being downloaded to the server
Question:* Before sending a very important email, you should:
Answer: • Save it, do something else for a few minutes, then come back and proofread
Question:* If you receive several emails from a contact in a row, how should you respond?
Answer: • Address the contents of all the emails in one reply message
Question:* True or False? You should set aside your most productive time of day to respond to emails
Answer: • False
Question:* If you send an email with a read receipt, a request will be sent to _________.
Answer: • Email addresses in both the To: and Cc: fields
Question:* How can the abbreviation "EOM" help efficiency?
Answer: • The recipient will know they don't have to respond to the email
Question:* When soliciting or hiring people from large job sites, which of these should you do to avoid loss in productivity due to spam?
Answer: • Post a second, public business email address and not your primary address
Question:* In an email subject line, what does "Re:" mean?
Answer: • Regarding
Question:* When using a new email platform, what should you do first to improve your efficiency later?
Answer: • Set aside the time to really get to know the program
Question:* Including a hyphen ( "-" ) before a word in the email search bar will do what?
Answer: • Exclude the word immediately following it from the search
Question:* True or false? Emails must always contain complete sentences.
Answer: • False
Question:* What are the "3 Ds" of email management?
Answer: • Do it, Dump it, Delegate it
Question:* True or false? When using a Gmail account, it is possible to unsend an email.
Answer: • True
Question:* You can avoid excess email by:
Answer: • Having a detailed signature line
Question:* To avoid acquiring a computer virus through email, it is recommended that you:
Answer: • Turn off auto-launch graphics and only load graphics from trusted sources
Question:* A decision to delete all emails older than a certain date, due to an overwhelming volume of messages is commonly called:
Answer: • Email bankruptcy
No comments:
Post a Comment