Question:* Which of the following would be relevant to the VOB (Voice of Business)?
Answer: • All of these
Question:* Which of the following would be an observational study?
Answer: • a behavior chart
Question:* (True or False): It is easier to measure productivity for an operation that provides services than for one that produces goods since there is no material used in services.
Answer: • False
Question:* True or false? The gross margin often reflects the value created during the process.
Answer: • True
Question:* A ________ indicates that a process event or measurement is likely to fall within that limit.
Answer: • control limit
Question:* Is a barrel of crude oil an output or an input?
Answer: • It depends on the context
Question:* What is the commonly accepted variable for Inputs?
Answer: • X
Question:* What is the correct order of the main phases in the product life cycle?
Answer: • Growth, Maturity, Saturation, Decline
Question:* Which term describes how an organization expects to achieve its missions and goals?
Answer: • Strategy
Question:* SIPOC represents the five key elements of a ______ map.
Answer: • process
Question:* True or false? Regression tests are functional tests.
Answer: • True
Question:* True or false? The ordering of SIPOC categories does not matter.
Answer: • False
Question:* A firm can effectively use its operations function to yield competitive advantage through all of the following, EXCEPT:
Answer: • setting equipment utilization goals below the industry average
Question:* True or False? The failure modes with the highest RPNs should be attended to first.
Answer: • True
Question:* What is the planning method used to show the tasks associated with a project, the people in charge of completing the tasks and the timelines?
Answer: • Gantt chart
Question:* Operations management includes all of these activities, EXCEPT:
Answer: • secure financial resources
Question:* Which of the following best describes a bar chart that depicts the frequencies of numerical or measurement data?
Answer: • Histogram
Question:* True or false? A processes can have the same DPU, but very different DPO.
Answer: • True
Question:* What is the target RPN for FMEAs?
Answer: • There is no target FMEA, it's up to the company to decide how much to improve
Question:* True or false? Suppliers can come from internal entities.
Answer: • True
Question:* A problem statement is a _________.
Answer: • clear description of the issues that a team needs to address
Question:* True or false? Affinity diagrams are best created by a cross-functional team.
Answer: • True
Question:* Which of the following would be an incorrectly labeled output?
Answer: • A well made car
Question:* The international quality standard for for product design, manufacture, and distribution is known as:
Answer: • ISO 9000
Question:* True or false? A good SIPOC diagram should always focus on one supplier.
Answer: • False
Question:* What is the least likely decision made by an Operations Manager?
Answer: • Deciding which market areas to manufacture products for
Question:* What is another name for a "Fishbone Diagram"?
Answer: • A cause and effect diagram
Question:* When creating a multi vari chart, each temporal occurrence should contain the measurements of at least _______ consecutive units.
Answer: • three
Question:* True of false? You can always use the same standard deviation when calculating a sigma score, regardless of time frame.
Answer: • False
Question:* A full factorial experiment has ______ factor(s) with _______ level(s) each.
Answer: • multiple; multiple
Question:* Operations can be classified according to their volume and variety of production as well as the degree of variation and visibility. Which of the following operations would be classified as high volume, low variety?
Answer: • A fast food restaurant
Question:* Which of the following is NOT used when determining RPN?
Answer: • Indenture levels
Question:* ________ refers to the consequences of a failure if it should occur.
Answer: • Severity
Question:* Which of the following is NOT a DMAIC term?
Answer: • Cause
Question:* When designing an experiment, which category would inputs be included in?
Answer: • Factors
Question:* Which of the following best describes 'failure modes'?
Answer: • All the ways a process or product can fail
Question:* How do you calculate DPU (defects per unit)?
Answer: • (Number of defects observed)/(Number of units inspected)
Question:* A high sigma score indicates _____ defects.
Answer: • few
Question:* Which of the following is the SIPOC framework used for?
Answer: • All of these
Question:* (True or False): Key success factors are those activities that are key to achieving competitive advantage
Answer: • True
Question:* Which of the following is NOT one of the 10 steps for an FMEA?
Answer: • All of these are included in the 10 steps
Question:* Process boundaries are important for _________.
Answer: • clearly stating the beginning, end, and function of a process.
Question:* (True or False): A system that permits the manufacturing of large quantities of identical goods using repetitive actions by people or machines is called mass production.
Answer: • True
Question:* FMEA team leaders are in charge of:
Answer: • all of these
Question:* Which of the following is a goal of the SIPOC framework?
Answer: • All of these
Question:* A credit agency creates a credit report which is then used to create a loan agreement. Who is the supplier in the process of making a loan agreement?
Answer: • The credit agency
Question:* Which of the following options list the 3 factors used to determine the relative risk of a failure?
Answer: • Severity, Occurrence, and Detection
Question:* Within the SIPOC framework, an Iphone is an example of a/an _______.
Answer: • output
Question:* DFMEA stands for _______.
Answer: • Design Failure Mode and Effects Analysis
Question:* In order to analyze the significance of a population sample, you must calculate __________.
Answer: • confidence intervals
Question:* Which of the following formulas best shows how to obtain a risk priority number (RPN)?
Answer: • severity x occurrence x detection
Question:* What does FMEA stand for?
Answer: • Failure Mode and Effect Analysis
Question:* The costs incurred when a customer returns a defective product are best described as a _____ Cost-of-poor-quality (COPQ).
Answer: • Resultant
Question:* An operations manager would be responsible for all of the following, EXCEPT:
Answer: • sales and marketing
Question:* (True or False): Key success factors and core competencies are synonyms
Answer: • False
Question:* Which of the following is NOT a SIPOC category?
Answer: • Costs
Question:* SIPOC is a tool used within the greater ______ process.
Answer: • DMAIC
Question:* Statistics are an important part of the analysis phase. What is the largest value minus the smallest value?
Answer: • The range
Question:* A tester creates an experiment that consistently produces the same result. This is an example of _______.
Answer: • Repeatability
Question:* Which of the following would be best used to compare statistical models?
Answer: • F-test
Question:* True or False? Fishbone charts are used to plot measurements taken over a specific time period.
Answer: • False
Question:* Which of the following would be help indicate errors when curve-fitting?
Answer: • The Kolmogorov-Smirov statistic
Question:* True or false? Variables that are CTQ must also be CTC.
Answer: • False
Question:* What is the commonly accepted variable for Outputs?
Answer: • Y
Question:* The proportion of units that go through a process for the first time without defect is called _______.
Answer: • the first pass yield
Question:* The latency period is the _________.
Answer: • average time between failure and detection
Question:* What does poka-yoke refer to?
Answer: • Mistake proofing
Question:* Six Sigma seeks to ensure a quality level of ____ defects per million opportunities.
Answer: • 3.4
Question:* Which of the following is NOT an example of non-functional testing?
Answer: • Black box testing
Question:* What type of process is Operations Management considered?
Answer: • Transactional
Question:* Which of the following is NOT a common categorization in Value Add Analysis?
Answer: • Value failure
Question:* True or false? Outputs exclusively refer to products or services delivered to external customers.
Answer: • False
Question:* (True or False): SWOT analysis is a method of determining external strengths and weaknesses and internal opportunities and threats
Answer: • False
Question:* A customer writes an email to customer support. A representative receives the email, finds the relevant information, and sends a response email back to the customer. How should the customer be categorized within SIPOC?
Answer: • Both as a supplier and as a customer.
Question:* The frequency in which failure is occurring is referred to as:
Answer: • Occurrence
Question:* True or False? An organizations strategy is its purpose or rationale for an organizations existence
Answer: • False
Question:* Which element of SIPOC would a RACI chart relate to?
Answer: • Process
Question:* Digging for gold would be an example of a/an ______ process.
Answer: • upstream
Question:* A shipment tracking ID is an example of a/an _______.
Answer: • output
Question:* Which of these international operations strategies involves a focus on high cost reductions and low local responsiveness?
Answer: • global strategy
Question:* What is the term used to describe the RPN that's determined after reevaluating the severity, occurrence, and detection rankings?
Answer: • Resulting RPM
Question:* When building a SIPOC diagram, what should you first define?
Answer: • The process you want to map
Question:* As a general rule of thumb, how many high-level steps should be included in the process description?
Answer: • 4 - 7
Question:* A jammed manufacturing tool is an example of ______.
Answer: • a failure mode
Question:* Which of the following is least likely to be a Cost Leadership competitive advantage?
Answer: • broad product line
Question:* When building a SIPOC diagram you should start with ______.
Answer: • the process
Question:* What is the approach that tries to match the output of manufacturing with market demand, in order to minimize inventories?
Answer: • JIT
Question:* Fishbone diagrams are used for ______ identification.
Answer: • input
Question:* Extracting raw materials is an example of a/an ________ process.
Answer: • upstream
Question:* What should be the first step of the experiment design process?
Answer: • Define the problem
Question:* Cutting diamonds for commercial use would be an example of ________ processing.
Answer: • downstream
Question:* Which of the following would non-functional testing be used for?
Answer: • Testing a system's architecture
Question:* Which of the following would be the best first step towards a successful FMEA?
Answer: • Review the process or product
Question:* What variable is used to describe a sigma score?
Answer: • Z
Question:* Which of the following costs would NOT be included in a resultant Cost-of-poor-quality (COPQ)?
Answer: • Prevention costs
Question:* What is the purpose of FMEA?
Answer: • To prevent process and product problems BEFORE they occur
Question:* Which of the following terms BEST describes the measures that have already been achieved/recorded by a person or company that can be used to set initial goals as defined by Six Sigma.
Answer: • Baselines
Question:* What is licensing of product manufacturing of a product to other firms?
Answer: • Franchising
Question:* Which of the following materials process operation type is associated with the highest volume and lowest variety?
Answer: • continuous process
Question:* Which of the following would be the best last step towards a successful FMEA?
Answer: • Calculate the resulting RPN
Question:* In a normal distribution, 68% of the data will occur within:
Answer: • . +/- 1 standard deviation
Question:* How many failure modes can exist at one time with FMEA?
Answer: • One
Question:* _______ FMEA is used to analyze a new process, product, or service design before manufacturing to learn how it could fail when it's released.
Answer: • Design
Question:* A person's height is an example of _______ data, whereas number of students in a class is an example of ______ data.
Answer: • continuous; discrete
Question:* _______ FMEA is used to make existing transactional and operational processes better by understanding how external factors (people, materials, environment, etc.) can cause problems.
Answer: • Process
Question:* Which of the following is NOT a commonly used SIPOC software tool?
Answer: • SigmaPRO
Question:* Which of the following is NOT a commonly used SIPOC software tool?
Answer: • SigmaPRO
Question:* There is a 50% chance that a bike will be produced with a defect. This probability is called the __________.
Answer: • throughput yield
Question:* Which phase of DMAIC is SIPOC often used in?
Answer: • The define phase
Question:* The following activities are a direct responsibility of operations management, EXCEPT:
Answer: • Designing the operation’s products, services and processes
Question:* What is the importance of "level setting"?
Answer: • It ensures participants are all on the same page
Question:* Which of the following would be the best example of poka-yoke?
Answer: • A floppy disk that can only fit into a drive one way
Question:* Which of the following would not be a typical function of production management?
Answer: • site location and layout
Question:* Which of the following would NOT be defined as a process input?
Answer: • Equipment at manufacturing facility
Question:* In Measurement System Analysis, under ___ % is acceptable.
Answer: • 10
Question:* True or false? Benchmarking always focuses on companies within the same industry.
Answer: • False
Question:* Which stage of DMAIC is data auditing most relevant?
Answer: • Measurement
Question:* What is the primary metric used in baseline measurement?
Answer: • Output (Y)
Question:* An event with a C probability is predicted to fail ______.
Answer: • occasionally
Question:* Which graph would best measure multiple variation distributions?
Answer: • Box and whisker plots
Question:* Attribute data is ______.
Answer: • binary
Question:* Which of the following could you use to compare a CTQ (critical to quality) to a CTC (critical to customer)?
Answer: • Quality function deployment
Question:* What should be the last SIPOC category addressed?
Answer: • The suppliers
Question:* Which of the following would be most critical to quality (CTQ)?
Answer: • Inputs
Question:* (True or False): The multidomestic OM strategy maximizes local responsiveness while achieving a significant cost advantage
Answer: • False
Question:* True or false? Attribute data is most useful during the analysis phase.
Answer: • False
Question:* A company that extracts and refines oil uses a/an ______ process.
No comments:
Post a Comment