Question:* True or False? Ethics is the study of moral values or principles that guide our behavior and inform us whether actions are right or wrong.
Answer: • True
Question:* Which of the following best describes a hedonistic employee?
Answer: • The employee seeks pleasure and avoids pain and job discomfort
Question:* What is the study of the institutions and practices in different societies during a given time period?
Answer: • Sociology
Question:* Employees can take responsibility for their careers by utilizing what tools?
Answer: • Training, education and promotion opportunities
Question:* Stress on the job can affect an employee's physical health, true or false?
Answer: • True, stress can produce physiological factors which will harm an individual's health
Question:* Which of the following best explains why an employee behaves as s/he does?
Answer: • Both the environment and individual differences are important considerations
Question:* Which is the best example of "the sandwich approach"?
Answer: • Giving an employee a compliment, followed by criticism, followed by another compliment
Question:* What is the definition of downward communication?
Answer: • Organizational communication that comes from executives down to front line employees
Question:* Which of the following is an example of accountability at an organization?
Answer: • An employee taking responsibility for a mistake made during the production of a product
Question:* What is an example of job rotation?
Answer: • Worker rotation of jobs to increase the skill set of the individual
Question:* What is the definition of self-efficacy?
Answer: • Believing in one's ability to complete tasks
Question:* True or False? The practice of actively shaping our public image is called impression management.
Answer: • True
Question:* Which of the following is the best definition of job burnout?
Answer: • A person emotionally exhausted and has a negative attitude about the job
Question:* What is an example of employee empowerment?
Answer: • Management allowing the employees to control how they perform tasks at the organization
Question:* Total Quality Management is defined as:
Answer: • Constantly improving business processes to increase customer satisfaction
Question:* True or False? Motivation is a psychological state that reflects an intention to behave in certain ways.
Answer: • True
Question:* What is an example of employee autonomy at an organization?
Answer: • It is the ability of the employee to make decisions independently without supervision of a manager
Question:* Individuals manage conflict on the job by what factors?
Answer: • Accomodation, collaboration and compromising
Question:* True or False? Workforce diversity appreciates differences among people within organizations, such as gender, race, and ethnicity.
Answer: • True
Question:* In present context, which one of these is NOT a challenge for Organizational behavior?
Answer: • Corporate taxes
Question:* Which of the following is a force for affecting organizational behavior?
Answer: • (All of these)
Question:* Delegation of tasks is defined as which of the following?
Answer: • The assignment of tasks within an organzation to various employees
Question:* The hierarchy at an organization defines what relationship among the employees?
Answer: • The reporting relationships such as an employee to a supervisor
Question:* How is an organizational chart used at a company?
Answer: • To state the hierarchy of power at an organization
Question:* What are three rewards stated in the Porter-Lawler model?
Answer: • Intrinsic, extrinsic and perceived equitable rewards
Question:* Which of the following is the best definition of work engagement?
Answer: • How interested the employee feels at his or her job
Question:* True or False? A laissez faire leadership style occurs when all power is passed onto the staff.
Answer: • True
Question:* What is an example of a value conflict at an organization?
Answer: • The conflict between personal values and business values
Question:* What is the definition of a "positive climate" in the workplace?
Answer: • A situation where positive emotions override negative emotions in the workplace
Question:* Traits of an effective manager are characterized by the following examples?
Answer: • Cultivate allies, inspire others and challenge workers to greatness
Question:* Which of the following is the best example of a multidisciplinary team?
Answer: • It utilizes employees from different departments with experience who work on same or similar projects
Question:* Who are an organization's stakeholders?
Answer: • Individuals with a special interest in the organization
Question:* Which model has the motto: “Might is right”?
Answer: • Autocratic model
Question:* What is vertical integration at an organization?
Answer: • When a company buyout controls the acquired company production process from the ground up
Question:* The flight or fight response to stress is what type of characteristic?
Answer: • It is an ancient automatic response to stress that most humans experience if placed in perceived or actual danger
Question:* What is organizational scenario planning?
Answer: • A learning process where people discuss, debate and learn to problem-solve
Question:* The behavior observation scales measure which of the following employee traits?
Answer: • The frequency an employee exhibits a certain behavior
Question:* What is an example of an informal network?
Answer: • Employees getting together on their own to find work solutions
Question:* What is the capacity to influence others through the ability to apply punishment?
Answer: • Coercive power
Question:* What is the definition of the halo effect?
Answer: • A positive impression of an employee leading to bias on the individual's performance rating
Question:* True or False? To be the most effective, punishment should be given within a group of the subordinate's peers.
Answer: • False
Question:* What traits do Type B personalities usually have?
Answer: • Relaxed, laid back, non-competitive
Question:* Which is an example of a formal reward system at an organization?
Answer: • A higher salary
Question:* What is the definition of an organizational mental model?
Answer: • An internal vision of how the organization works
Question:* Organization codified knowledge includes which of the following factors?
Answer: • Procedural information, organizational procedures and protocols
Question:* What does the equity theory of motivation focus on?
Answer: • People's perception of how fairly they have been treated in comparison with others
Question:* An example of self-serving bias is which of the following characteristics?
Answer: • Employees accepting credit for successful projects, rejecting blame for failures
Question:* The multiple arrangements of physical space shared by co-workers at an organization are called?
Answer: • Sociopetal areas
Question:* What is a factor of organizational citizenship behavior?
Answer: • Individual behavior that promotes teamwork at an organization - often without rewards
Question:* Organizational intelligence surveys are used for what purpose at an organization?
Answer: • They highlight plans for action and change at the organization
Question:* Which of these sources of power is the capacity to influence others through formal authority?
Answer: • Legitimate power
Question:* Which 3 levels does Organizational Behavior focus on?
Answer: • Individual, Groups, Organization
Question:* Which of the following is a strategy of job design that increases job depth by meeting employees needs for psychological growth?
Answer: • Job enrichment
Question:* True or False? It is possible for an organization to be effective without being efficient.
Answer: • True
Question:* What traits do Type A personalities usually have?
Answer: • Impatient, assertive and aggressive
Question:* In order from lowest to highest, what are Maslow’s five classes of needs?
Answer: • Physiological->safety->social->esteem->self-actualization
Question:* What factor exhibits the ethical values of an employee?
Answer: • The employee's idea of right and wrong
Question:* Who is known as “the father of scientific management”?
Answer: • Fredrick W. Taylor
Question:* What are behavioral anchored rating scales?
Answer: • Employee behavior ranked with job related terminology as an appraisal tool
Question:* What are the 3 Theoretical Frameworks of Organizational Behavior?
Answer: • Cognitive, Behavioristic, Social
Question:* What is a characteristic of employer leniency error within employee appraisals?
Answer: • The employer rates all employees in a highly favorable light regardless of performance
Question:* True or False? Theory Y assumes that people dislike work and seek to avoid it at all costs.
Answer: • False
Question:* True or False? Abraham Maslow is noted with developing the Two-Factor theory of motivation.
Answer: • False
Question:* What is the name of the tendency for groups to take more risks than individuals at an organization?
Answer: • Risky shift
Question:* What is an example of high-context communication?
Answer: • Nonverbal cues
Question:* The balance theory states which of the following characteristics?
Answer: • It is the theory that employees want to maintain their belief systems while on the job
Question:* True or False? Transformational leadership works via a clear chain of command so that it is clear what is required of staff.
Answer: • False
Question:* Which model illustrates a team that is based on the principle of mutual contribution?
Answer: • Collegial model
Question:* According to Herzberg, which of the following may be regarded as hygiene/maintenance factors?
Answer: • none of these
Question:* What is an example of low-context communication?
Answer: • Specific verbal communication
Question:* Hawthorne Studies are related to which stage of the organizational behavior evolution?
Answer: • Human relations movement
Question:* Which model is the concept “Leadership motivates the people to work and not the power of money” related to?
Answer: • Custodial model
Question:* True or False? Efficient managers 'do the right things' to achieve outputs and meet objectives.
Answer: • False
Question:* True or False? The scope of Organization Behavior includes technology.
Answer: • False
Question:* Maslow and Herzberg are two examples of _______ theories of motivation.
Answer: • content
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