Find Complete and recently updated Correct Question and answers of People Management. All Answers updated regularly with new questions. Upwork People Management test answers of 2016.

Question:* An employee makes a racial remark about another co-worker. The racism is obvious and malicious. What action should you take?

Answer: • Terminate the employee

Question:* When conducting an employment interview, it is legal to inquire about:

Answer: • preceding salary history

Question:* A performance appraisal can be effective when:

Answer: • SMART goals are set for the employee

Question:* If your company takes pride in being an EOE, this means

Answer: • Equal Opportunity Employer

Question:* True or False? Sexual Harassment is generally tolerated when it is viewed as a joke.

Answer: • False

Question:* Hiring a good fit for your company is not important. You can always mold them into being the employee you want them to be.

Answer: • False

Question:* During an interview, a candidate starts to tell you about the worst boss they ever had. You should:

Answer: • End the interview normally, but note this as a negative.

Question:* Which is NOT the best solution when dealing with a performance concern?

Answer: • Terminate the employee as soon as possible

Question:* What is the best way to get a group to buy into a great idea?

Answer: • Evalauate with your peers, take feedback and then present it to the group

Question:* If the white-male-dominated finance company begins to hire women and people with diverse backgrounds for management positions, it's an effort to

Answer: • change the organizational culture

Question:* What does not motivate employees?

Answer: • Salary deduction

Question:* When a new employee comes on board, which is not recommended?

Answer: • An aggressive discussion of unacceptable employee behaviors.

Question:* Which of the following is not an important consideration when holding team meetings?

Answer: • Hold meetings no less than 1 hr at a time

Question:* When employee reports an incident such as harassment, it is important to notify:

Answer: • Human Resources

Question:* Which may be considered discrimination?

Answer: • Refusing to hire those considered "of retirement age"

Question:* Competency model is

Answer: • a list of key characteristics/skills necessary for high performance and success in a given job

Question:* Non-Exempt employees must be paid for hours worked overtime.

Answer: • True

Question:* When managing others it is best to:

Answer: • Establish a sense of authority

Question:* Which best defines Employee Development?

Answer: • Encouraging employees to acquire new or advanced skills

Question:* True or false? As a supervisor, when assisting in an investigation, it is best to keep information confidential.

Answer: • True

Question:* The company's STAKEHOLDERS are

Answer: • All of these

Question:* Leadership is different from management in what way?

Answer: • Leadership is mostly about behavior; management is mostly about processes

Question:* Which is a factor in building a team environment?

Answer: • Encouraging collaboration of ideas

Question:* Productivity is measured by which factors?

Answer: • Inputs and Outputs

Question:* In a meeting with an external client, one of your directs makes a negative comment about your internal processes. When is an appropriate time to give negative feedback to the employee?

Answer: • After the meeting.

Question:* If you do the morally right thing and report on your boss if you know he is involved in illegal practices, you RISK being known as a _____________ in the industry.

Answer: • whistle-blower

Question:* A salary means...?

Answer: • amount entitled to an employee in a given period (semi-monthly, monthly, annual)

Question:* One of the cheapest ways to motivate team members may be:

Answer: • Praise

Question:* You witness an employee say something inappropriate to another team member.

Answer: • Pull him/her aside and point out the issue. Ask them to talk with the other employee and fix things. Offer to mediate if needed

Question:* BENCHMARKING, as a business management technique, is

Answer: • the process of comparing one's business processes and performance metrics to industry bests or other industries' best practices.

Question:* An organization's "vision" is...

Answer: • An inspirational description of organization's values and the long-term goals it strives to achieve.

Question:* Which is not a factor in increasing employee engagement?

Answer: • Encouraging long hours

Question:* An employee is talking on the phone while looking up information in Google and taking notes. This is an example of

Answer: • multitasking

Question:* Micromanagement is:

Answer: • A style when a manager closely observes or excessively controls the work of subordinates.

Question:* What would be the best solution when terminating an employee?

Answer: • Discuss with HR prior to termination

Question:* According to Family and Medical Leave Act men are entitled to parental leave just as women are entitled to pregnancy leave.

Answer: • True

Question:* When motivating your team it is best to:

Answer: • Assess what the team sees as motivational

Question:* Before terminating an employee it is best to:

Answer: • Document all events leading up to termination

Question:* A direct report comes to you and says they are being sexually harassed by a member of senior management. You have heard rumors that this particular employee has been looking for ways to get paid time off and you suspect this is a ploy. What should you do?

Answer: • Request a meeting with direct report to investigate sexual harassment claims and invite a member of human resources to help conduct meeting. Depending on what your direct report says, determines on how you react further.

Question:* It requires a degree to properly manage people.

Answer: • False

Question:* Which of the following value dimension has a focus that looks at the value of the self versus the group?

Answer: • Individualism-Collectivism

Question:* Motivation can only be achieved through compensation.

Answer: • False

Question:* What would NOT be a competency for a team manager?

Answer: • BA or BS degree

Question:* All of these are great inspirational leadership tools EXCEPT:

Answer: • coercion

Question:* An Employee can best be viewed as:

Answer: • An asset

Question:* True or false? Gossip in the workplace is common, and will not harm anyone or violate company policy.

Answer: • False

Question:* When there is tension amongst your team, which is a good solution?

Answer: • Address concerns and try to resolve

Question:* You encounter a customer who is loudly arguing and asking to see a manager. First thing you do:

Answer: • Introduce yourself and apologize

Question:* True or false? Open communication does not promote trust.

Answer: • False

Question:* When delegating work it is best to delegate to the:

Answer: • Employee who will get the job done in a satisfactory manner

Question:* Name a feature of an organization's CULTURE:

Answer: • All of these

Question:* Which is not a characteristic of a good Manager?

Answer: • Micro-Manages capable subordinates

Question:* True or false? It only takes one employee to destroy team dynamics and productivity.

Answer: • True

Question:* A manager from another department tells you that your management style lacks originality. What should you do?

Answer: • Ask why he/she feels that way and encourage new ideas on alternative management styles.

Question:* When recruiting for a new position, which statement is true?

Answer: • It is best to determine the type of skills needed before recruiting

Question:* Which is the best definition of Workplace Harassment?

Answer: • Situation causing someone to feel uncomfortable in the workplace

Question:* A leader __________.

Answer: • All answers are correct.

Question:* Suppose there is a lot of attrition in your team. What would you do first?

Answer: • Try to assess the root cause of employee demotivation.

Question:* When a staff member complains about something job related, you should...

Answer: • Talk directly to the the staff member, identify the issue and resolve it together with the staff member.

Question:* You receive a customer complaint that one of your subordinates is being RUDE. You:

Answer: • Apologize to the customer and talk to the mentioned employee to be able to fully assess the situation before taking further action.

Question:* True or false? Infrequent communication can cause fear.

Answer: • True

Question:* Two of your employees are arguing in front of a customer. What should you do?

Answer: • Pull them to the side and get to the root of the problem while explaining how unprofessional it is to argue in front of customers

Question:* What do you do when your boss does not respond to an email you feel is important?

Answer: • Send a follow up. If she does not respond again, approach her.

Question:* Customer service rule #1, the consumer is always...

Answer: • Right

Question:* Which of the following is the best way to resolve employee conflicts?

Answer: • Listening to both employees and coming up with a viable solution.

Question:* Your team is upset due to a change in direction imposed by the business, you should...

Answer: • discuss the changes with your business contact and explain it to your team

Question:* Refusal to hire a person with a disability is AGAINST THE LAW if

Answer: • the disability doesn't interfere with the person's ability to adequately perform the job duties

Question:* An employee is spreading rumors about a co-worker. You should:

Answer: • Immediately settle the issue with the rumor-spreading employee privately, and then inform the other employee that the issue has been settled but don't disclose who initiated it

Question:* What is the best time of the year to give an employee a feedback?

Answer: • Whenever it is needed

Question:* The values and behaviors that describe the unique social and psychological environment of an organization is its

Answer: • Culture

Question:* True or false? Effective listening skills is important for a manager to have.

Answer: • True

Question:* It is important to thoroughly understand company policies, rules, and regulations as it pertains to your team.

Answer: • True

Question:* Goals set for team members should be:

Answer: • Specific, Measurable, Attainable, Relevant, Time-Bound

Question:* A risk of having a discrimination law suit can most likely occur when:

Answer: • A man is promoted over a woman with stronger capabilities

Question:* Where is the proper place to discipline employee?

Answer: • In a private place where only required persons are involved.

Question:* Which is the best way to leave off during an interview?

Answer: • Explain next steps

Question:* The company's SHAREHOLDERS are people who invested in this company, while its STAKEHOLDERS are all those affected by the company.

Answer: • TRUE

Question:* In many industries women tend to be promoted up to 90 % less than men. This phenomenon is called:

Answer: • glass ceiling

Question:* Which of the following may not be included in a company's Annual Performance Appraisal processes?

Answer: • Managers can change review after meeting with employee

Question:* Which of the following is not a characteristic of a SMART goal?

Answer: • Retainable

Question:* People management skills include the following...

Answer: • All answers.

Question:* If a manager chooses to try relationship-oriented management style as opposed to task-oriented (s)he will

Answer: • focus more on the people doing the work than on the task at hand

Question:* Out of these four, the best approach to planning/management is

Answer: • interactive

Question:* How can you satisfy customers?

Answer: • All of the above

Question:* The organization's MISSION statement

Answer: • is important to establish and follow, because it describes the organization's function in society and its primary day-to-day goals.

Question:* Some of the key competencies for the HR manager would be:

Answer: • Relationship management, Organizational leadership and navigation, Communication

Question:* Employees with high potential should not

Answer: • Be encouraged to stick to what they do best

Question:* The 2 lowest (bottom) needs in Maslow's Hierarchy are

Answer: • Physiological and Safety

Question:* Union is to strike as Company is to __________.

Answer: • lockout

Question:* What's the most important element of an effective goal set in a coaching conversation?

Answer: • Measurability

Question:* If a Catholic school would not hire a Jewish teacher for a position based on his religious belief:

Answer: • it can be lawfully justified by Bona Fide Occupational Qualification

Question:* Referring to a direct report as a "Millennial," or a "Baby Boomer" is never appropriate in the workplace because it refers to the age of the person and could indicate an improper focus on age.

Answer: • False. While it is best to never needlessly refer to demographic differences in employees, there may be legitimate reasons for discussing an employee's age bracket in the context of the workplace.

Question:* Which of the following statements is NOT true regarding leaders and managers?

Answer: • Concepts "leader" and "manager" have the same meaning.

Question:* Which is the process for settling labor disputes?

Answer: • Arbitration

Question:* Mid-level managers consist of:

Answer: • general managers, branch managers and department managers

Question:* Which behavior theory claims there is no best way to organize a corporation, lead a company, or make decisions?

Answer: • Contingency Theory

Question:* When an employee is suspected of violating a policy,

Answer: • Check your Employee Handbook

Question:* True or false? The best way to solve a problem is to cure the symptoms first.

Answer: • False

Question:* What is the fundamental task of management?

Answer: • Make people capable of joint performance

Question:* When leading effective change, which are the steps involved?

Answer: • Unfreeze, Change, Refreeze

Question:* What is the single largest reason for the decline of existing organizations?

Answer: • Lack of innovation

Thursday, December 17, 2015

People Management test answers of 2016.

Question:* An employee makes a racial remark about another co-worker. The racism is obvious and malicious. What action should you take?

Answer: • Terminate the employee

Question:* When conducting an employment interview, it is legal to inquire about:

Answer: • preceding salary history

Question:* A performance appraisal can be effective when:

Answer: • SMART goals are set for the employee

Question:* If your company takes pride in being an EOE, this means

Answer: • Equal Opportunity Employer

Question:* True or False? Sexual Harassment is generally tolerated when it is viewed as a joke.

Answer: • False

Question:* Hiring a good fit for your company is not important. You can always mold them into being the employee you want them to be.

Answer: • False

Question:* During an interview, a candidate starts to tell you about the worst boss they ever had. You should:

Answer: • End the interview normally, but note this as a negative.

Question:* Which is NOT the best solution when dealing with a performance concern?

Answer: • Terminate the employee as soon as possible

Question:* What is the best way to get a group to buy into a great idea?

Answer: • Evalauate with your peers, take feedback and then present it to the group

Question:* If the white-male-dominated finance company begins to hire women and people with diverse backgrounds for management positions, it's an effort to

Answer: • change the organizational culture

Question:* What does not motivate employees?

Answer: • Salary deduction

Question:* When a new employee comes on board, which is not recommended?

Answer: • An aggressive discussion of unacceptable employee behaviors.

Question:* Which of the following is not an important consideration when holding team meetings?

Answer: • Hold meetings no less than 1 hr at a time

Question:* When employee reports an incident such as harassment, it is important to notify:

Answer: • Human Resources

Question:* Which may be considered discrimination?

Answer: • Refusing to hire those considered "of retirement age"

Question:* Competency model is

Answer: • a list of key characteristics/skills necessary for high performance and success in a given job

Question:* Non-Exempt employees must be paid for hours worked overtime.

Answer: • True

Question:* When managing others it is best to:

Answer: • Establish a sense of authority

Question:* Which best defines Employee Development?

Answer: • Encouraging employees to acquire new or advanced skills

Question:* True or false? As a supervisor, when assisting in an investigation, it is best to keep information confidential.

Answer: • True

Question:* The company's STAKEHOLDERS are

Answer: • All of these

Question:* Leadership is different from management in what way?

Answer: • Leadership is mostly about behavior; management is mostly about processes

Question:* Which is a factor in building a team environment?

Answer: • Encouraging collaboration of ideas

Question:* Productivity is measured by which factors?

Answer: • Inputs and Outputs

Question:* In a meeting with an external client, one of your directs makes a negative comment about your internal processes. When is an appropriate time to give negative feedback to the employee?

Answer: • After the meeting.

Question:* If you do the morally right thing and report on your boss if you know he is involved in illegal practices, you RISK being known as a _____________ in the industry.

Answer: • whistle-blower

Question:* A salary means...?

Answer: • amount entitled to an employee in a given period (semi-monthly, monthly, annual)

Question:* One of the cheapest ways to motivate team members may be:

Answer: • Praise

Question:* You witness an employee say something inappropriate to another team member.

Answer: • Pull him/her aside and point out the issue. Ask them to talk with the other employee and fix things. Offer to mediate if needed

Question:* BENCHMARKING, as a business management technique, is

Answer: • the process of comparing one's business processes and performance metrics to industry bests or other industries' best practices.

Question:* An organization's "vision" is...

Answer: • An inspirational description of organization's values and the long-term goals it strives to achieve.

Question:* Which is not a factor in increasing employee engagement?

Answer: • Encouraging long hours

Question:* An employee is talking on the phone while looking up information in Google and taking notes. This is an example of

Answer: • multitasking

Question:* Micromanagement is:

Answer: • A style when a manager closely observes or excessively controls the work of subordinates.

Question:* What would be the best solution when terminating an employee?

Answer: • Discuss with HR prior to termination

Question:* According to Family and Medical Leave Act men are entitled to parental leave just as women are entitled to pregnancy leave.

Answer: • True

Question:* When motivating your team it is best to:

Answer: • Assess what the team sees as motivational

Question:* Before terminating an employee it is best to:

Answer: • Document all events leading up to termination

Question:* A direct report comes to you and says they are being sexually harassed by a member of senior management. You have heard rumors that this particular employee has been looking for ways to get paid time off and you suspect this is a ploy. What should you do?

Answer: • Request a meeting with direct report to investigate sexual harassment claims and invite a member of human resources to help conduct meeting. Depending on what your direct report says, determines on how you react further.