Question:* What is word "app" short for?
Answer: • Application
Question:* What is a detailed description of a customer's feedback, complaint, or issue?
Answer: • Case
Question:* What is the term for the number of days an opportunity has been open (since creation)?
Answer: • Age
Question:* Page layouts can be assigned to a Record Type.
Answer: • True
Question:* By which channels can an article be viewed?
Answer: • All of these
Question:* You can trasfer information from SalesForce to Excel?
Answer: • Yes
Question:* Which statement is TRUE about chatter?
Answer: • All of these
Question:* What is the model of software development and distribution that is completely hosted on the internet?
Answer: • Cloud Computing
Question:* What type of files can be uploaded to the document library?
Answer: • All of these
Question:* Salesforce can pull reports for which of the following information fields?
Answer: • All of these
Question:* What statement is true about reports and campaigns?
Answer: • All are true statements
Question:* You can do this on Chatter:
Answer: • All of the above
Question:* What is the reporting tool called that allows a user to pull specific data/narrow the scope?
Answer: • Filter
Question:* What is one way to import existing company contacts and information?
Answer: • All of these
Question:* How do you create a recurring event?
Answer: • Create a new event and select recurring series
Question:* If a contact is associated with multiple organizations this information will appear in which areas of Salesforce?
Answer: • All of these
Question:* The main function of the document library is:
Answer: • To store documents without attaching them to accounts, contacts, or other records
Question:* What is the definition of a product?
Answer: • Anything your company sells
Question:* How do you leave a note for another user about a specific organization?
Answer: • Attach a note or file under the organization
Question:* Where can you find additional applications for Salesforce?
Answer: • Salesforce app exchange
Question:* What is AppExchange?
Answer: • A marketplace for cloud computing applications built for the Salesforce.com community.
Question:* What field do you find the "log a call" feature under an organization?
Answer: • Activity History
Question:* What is the Salesforce term for duplicating an account/activity/contact etc?
Answer: • Clone
Question:* How do you disable an inactive Salesforce user?
Answer: • De-select the Active checkbox for this user under user management
Question:* Is mass edit available to all users?
Answer: • No
Question:* Which statement is TRUE about the calendar function?
Answer: • You can view multiple user calendars
Question:* An account can be which of the following?
Answer: • Organization/Company
Question:* This is a real time collaboration tool that can be used for projects, groups, individuals, or initiatives:
Answer: • Chatter
Question:* What is the connecting account for multiple accounts with one common office/organization?
Answer: • Parent Account
Question:* A log of emails sent through Salesforce.com can be found under:
Answer: • Email Log Files
Question:* Which of the following statements is true about leads and contacts?
Answer: • Leads can be converted into contacts in one-click.
Question:* How do you setup email notifications for specific chatter groups?
Answer: • Administrator must turn on chatter email notifications
Question:* Which of the following is a Salesforce tool that allows companies to track marketing initiatives?
Answer: • Campaigns
Question:* True or False: There is a way to "Mass Delete" accounts from Salesforce.
Answer: • True
Question:* How do you create a new campaign?
Answer: • Under campaigns tab click "new"
Question:* How do you easily/natively share a report with another user?
Answer: • Save report in public folder
Question:* What type of application is "ExactTarget" (used through AppExchange)?
Answer: • E-mail Marketing
Question:* Which of the following is a free license?
Answer: • Chatter
Question:* Which of these companies does Salesforce integrate as an email marketing tool?
Answer: • ExactTarget
Question:* There are four main certification paths available in Salesforce.com. Which of these is NOT one of them?
Answer: • Coders
Question:* Which of the following is NOT a report format in Salesforce?
Answer: • Campaign
Question:* A campaign that hosts/deploys multiple campaigns under it is called a:
Answer: • Parent Campaign
Question:* What is the Salesforce reporting interface called?
Answer: • Drag and Drop
Question:* As an administrator, how would you go about importing a large number of opportunities?
Answer: • Use the Apex Data Loader (separate download)
Question:* What is the cloud computing PaaS system from Salesforce.com?
Answer: • Force.com
Question:* What is the customer support help desk offering from Salesforce.com?
Answer: • Desk.com
Question:* A "contact role" is defined as:
Answer: • A role a specific contact plays in an opportunity or account
Question:* What does Conga Composer do?
Answer: • Gathers Salesforce information and merges it into Word, Excel, PowerPoint or PDF-form templates.
Question:* What is Force.com Labs?
Answer: • Open-source apps developed by salesforce.com employees.
Question:* What field on a Lead denotes if the record is converted?
Answer: • IsConverted
Question:* An activity that has a scheduled time is referred to as a(n):
Answer: • Event
Question:* According to the Salesforce definition, an article:
Answer: • Captures information about your company's products and services that you want available in the knowledge base.
Question:* Native Salesforce tool that allows a user to search for new contacts and leads globally.
Answer: • Jigsaw
Question:* What is the maximum number of records that can be shown in the Recent Items menu (commonly on the left-side of the screen)?
Answer: • 10
Question:* A place where documents, reports, and dashboards can be stored is a:
Answer: • Folder
Question:* What Sales force tool gives clear visibility of sales, pipelines, and profit?
Answer: • Forecast
Question:* What Salesforce tool allows for updates to multiple contacts at one time?
Answer: • Apex data loader
Question:* Salesforce.com's CRM solution is broken down into several broad categories. Which of these is NOT one of them?
Answer: • Customer Cloud
Question:* You can send mass emails from a Developer Edition Org.
Answer: • False
Question:* Campaigns can include which field(s)?
Answer: • Campaign Hierarchy
Question:* Time-Dependent Workflow Actions are prohibited when Evaluation Criteria is:
Answer: • Every time a record is created or edited
Question:* Which of these is a platform that can be used with Salesforce.com?
Answer: • Heroku
Question:* Which of the following are portals available on the force.com platform
Answer: • Customer
Question:* How many records can you mass update at once?
Answer: • 200
Question:* A campaign influence report shows a Salesforce user what data?
Answer: • The influence of multiple campaigns on a single opportunity
Question:* A draft article that has been assigned to another for editing is called what?
Answer: • Assignment
Question:* What tab allows a user to view multiple Salesforce tabs in one location?
Answer: • Console
Question:* What is the maximum number of records you merge at the same time?
Answer: • 3
Question:* Self-service customers may use what type of Salesforce login?
Answer: • A Portal
Question:* A list of products sold by a company is found and created in what Salesforce feature?
Answer: • Pricebooks
Question:* Regarding Salesforce... What does DRO stand for?
Answer: • Data Residency Option
Question:* Which field is used for an individual that is associated with multiple organizations?
Answer: • Affiliated Contacts
Question:* Which of the following is a free support offering from salesforce.com
Answer: • Self Service Portal
Question:* Which of the following is a standard salesforce user type
Answer: • Marketing User
Question:* What setting has to be changed to allow mass editing in a list view
Answer: • Filter by Record type
Question:* What is a flexible collection of accounts and users where users have at least read access to accounts?
Answer: • Territory
Question:* When a lead is first assigned to a Sales force user it is marked as:
Answer: • Unread
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