Question:* If your boss tells you, "I need those documents ASAP." He is expecting the documents:
Answer: • As soon as possible
Question:* Which of the following is correct?
Answer: • Joe and Dan's office is down the hall.
Question:* What is the public document that encompasses a corporations performance?
Answer: • 10-k report
Question:* By shunning public involvement in the Exxon Valdez oil spill, what result did CEO, Lawrence Rawl have on the corporate communication of Exxon Corporation?
Answer: • Unsuccessful crisis management.
Question:* What does the abbreviation FY2013 mean?
Answer: • Fiscal Year 2013
Question:* Which part of the letter contains the greeting?
Answer: • Salutation
Question:* A social media campaign focusing on selling to businesses is considered what type of business relationship?
Answer: • Business-to-business.
Question:* What is a contributing factor in poor crisis management?
Answer: • Lack of a cross-cultural crisis management plan
Question:* Emailing is always the most effective method of communication
Answer: • False
Question:* What is a benefit of global communication?
Answer: • Global communication allows companies to work together to solve complex problems.
Question:* Which phrase is correct?
Answer: • He has been working at that company for fifteen years
Question:* What is an IPO?
Answer: • Initial Public Offering
Question:* What groups are deemed corporate stakeholders?
Answer: • Individuals and groups whose support governs the existence of the corporation.
Question:* What is the ultimate goal in Corporate Communications?
Answer: • Excellent coordination of internal and external communications, resulting in a positive point of view from stakeholders.
Question:* Which is correct?
Answer: • Receive
Question:* What time frame does Q2 reference?
Answer: • April, May, June
Question:* When responding to a negative issue or complaint, via email or verbally, how should you approach it?
Answer: • Focus on the positive or the resolution, not the negative or the problem.
Question:* One of the largest social media companies responsible for connecting business to consumers is what?
Answer: • Facebook.com
Question:* What would it most likely mean if someone asked, "Please prepare a deck for the pitch next week."?
Answer: • Please prepare a Powerpoint presentation for the pitch next week.
Question:* In which of these sentences should "who" be replaced with "whom"?
Answer: • They loved the actor with who we spoke last night
Question:* Effective corporate communication ___________.
Answer: • all of these
Question:* If your boss wants something by COB, this means _________.
Answer: • Close of business day
Question:* Which of the following is NOT included in a memo header?
Answer: • Summary
Question:* When adding a signature to a letter or e-mail, the order (top to bottom) should be ______.
Answer: • Name; Position; Company; Address
Question:* “Follow up with Susan via phone if she does not return your email by 2 pm tomorrow.” As used in this sentence, what does ‘follow up’ mean?
Answer: • Contact Susan regarding the project
Question:* Which of the following could be considered a poor effect on organizational behavior?
Answer: • Passive aggressive behavior due to poor communication.
Question:* Can you forward each of ________ documents to me?
Answer: • your
Question:* You should not disclose your position in your email signature.
Answer: • False
Question:* Are you bringing a gift to _______ party?
Answer: • Charlie's
Question:* FYI stands for:
Answer: • For Your Information
Question:* Memo stands for __________
Answer: • Memorandum
Question:* What does it mean when someone asks for something by EOD?
Answer: • End of day
Question:* What does ROI stand for?
Answer: • Return On Investment
Question:* Investor relations are an aspect of corporate communication.
Answer: • True
Question:* There are ______ of new employees this year.
Answer: • a lot
Question:* What does CFO stand for?
Answer: • Chief Financial Officer
Question:* What is one positive effect good corporate communication has on organizational behavior?
Answer: • Strong corporate leadership
Question:* All of the girls went to the game _______ Susan. She could not ________ the invitation.
Answer: • except, accept
Question:* Why is corporate branding an important part of corporate communication?
Answer: • It assures that everyone understands the way the company should be perceived
Question:* If a co-worker did something incorrect / erroneous, what is the best way to initially handle it?
Answer: • Write a polite email to your co-worker, letting them know the issue at hand and how it can be done correctly in the future, offering to help.
Question:* Which of these is unprofessional in your email signature
Answer: • A famous quote
Question:* Branding is part of corporate communication.
Answer: • True
Question:* Paul should ______ sent you an email.
Answer: • have
Question:* The acronym DOB means
Answer: • Date of Birth
Question:* These _____ documents are _____ vague.
Answer: • two, too
Question:* What does "Please CC me on that" mean?
Answer: • Please copy me on that email.
Question:* Corporate communication deals with _________.
Answer: • all of these
Question:* What does the “ooo” abbreviation mean in business e-mail conversation?
Answer: • Out of office
Question:* Appearance and body language are important aspects of communication.
Answer: • True
Question:* What does COO stand for?
Answer: • Chief Operating Officer
Question:* All of the clients made the conference, _______ Jeffrey. He could not ________ the invitation.
Answer: • except; accept
Question:* Why is ethics in communication crucial to a companies success?
Answer: • Ethical communication instills transparency and proper judgment.
Question:* I didn't realize Patrick used to live _______.
Answer: • there
Question:* What does CEO stand for?
Answer: • Chief Executive Officer
Question:* I never received __________ messages.
Answer: • their
Question:* If you are in the BCC line of an email, you should never _________.
Answer: • hit "reply all"
Question:* What are "meeting minutes"?
Answer: • A record of notes from the meeting
Question:* Fill in the blanks: My company had great financial reports last quarter. _______ continuing to do well this quarter.
Answer: • It's
Question:* Which sentence best communicates a question about the project’s deadline?
Answer: • When is the deadline for this project?
Question:* What effect does strategic communication have on a company's position?
Answer: • It enhances it
Question:* My company performs well in ____ financial reports.
Answer: • its
Question:* Odwalla's acknowledgement of an E. coli outbreak and subsequent development of effective pasteurization within a short time demonstrates what?
Answer: • Successful crisis management.
Question:* A corporation engaging in activities to directly influence legislation is engaging in what activity?
Answer: • Direct lobbying.
Question:* Storytelling is ineffective in a corporate setting.
Answer: • False
Question:* Which of these is an adverb?
Answer: • Quickly
Question:* "Irregardless of the facts, he made the right decision." Is this statement grammatically correct?
Answer: • No
Question:* Which of these is a proper email subject line?
Answer: • This Week's Updated Schedule
Question:* When writing an important email, the main point should appear:
Answer: • In the first sentence
Question:* Which of the following could be deemed a lapse in corporate communication objectives?
Answer: • Gap's CEO encouraging the victims of Hurricane Sandy to shop to keep commerce strong during a tragedy.
Question:* Which of the following sentences is INCORRECT?
Answer: • We will need alot of time to get this project done.
Question:* Mark will need to ____ Jenny that he understands the project before moving on.
Answer: • assure
Question:* Corporate efforts to directly influence the public can be considered what?
Answer: • Corporate Activism
Question:* EOM stands for:
Answer: • End of message
Question:* Which of the following is an ethical principle in communication?
Answer: • Avoid withholding crucial information.
Question:* Which sentence is correct?
Answer: • There are fewer employees than there were last year.
Question:* What does "Re:" stand for in an email subject line?
Answer: • Regarding
Question:* What does NPV stand for?
Answer: • Net Present Value
Question:* Which of the following is a government relations activity?
Answer: • Lobbying for increased tariffs on an opposing companies products.
Question:* Which of the following is incorrect?
Answer: • My mistake, I should of called you earlier.
Question:* What is an example of global communication?
Answer: • A geological exploration company sharing information about a newly discovered mineral deposit
Question:* Which of the following is a message distribution channel of internal communications?
Answer: • Print-based communications for management.
Question:* Which of the following is a gerund?
Answer: • Writing
Question:* A company faking grassroots efforts for an indirect change in public opinion is said to be participating in what activity?
Answer: • Astroturfing
Question:* Which of the following demonstrates a grassroots communications effort by a corporation?
Answer: • A corporation competing with Monsanto, forming campaigns denouncing the use of genetically modified foods.
Question:* True or False? Strict spelling and standard abbreviation use is not a concern when the communication is between internal parties, but is important when communicating to those outside the organization.
Answer: • False
Question:* Which of the following is an example of an infographic?
Answer: • A pie chart
Question:* Which of the following uses incorrect capitalization?
Answer: • I am excited for this Winter to end.
Question:* What is the goal of strategic communication?
Answer: • To retain an internal coherence of communications under a conceptual umbrella.
Question:* Of the following, which is considered a secondary stakeholder?
Answer: • Activist groups.
Question:* Which of the following has a proper use of commas?
Answer: • None of these
Question:* Which sentence is correct?
Answer: • Who shall I say is speaking at the conference?
Question:* In which situation would you write a memo?
Answer: • Analyzing an investment opportunity
Question:* Public affairs is defined as the relationship between what two entities?
Answer: • An organization and its stakeholders.
Question:* What does P&L refer to?
Answer: • Both of these
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